Terms of use

Legal Resources

Effective Date: 2025-02-01

Welcome to chatavocado.ai! These Terms of Use ("Terms") govern your access to and use of app.chatavocado.ai (the "Platform"), which includes our website, mobile applications, sub-domains, and all related URLs (collectively, "Services"). The Platform also incorporates any software, code, or applications ("Software") provided by chatavocado.ai.When we refer to chatavocado.ai, we mean Overveew Pte. Ltd., based in Singapore, and our affiliates ("chatavocado.ai", "we", "us", "our").By accessing or using the Platform, you agree to comply with these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform or any of its Services.

Introduction

These Terms govern your access to and use of the Platform. They include the website, mobile applications, sub-domains, related URLs, and any associated Software (collectively, "Services"). By using the Platform, you acknowledge and agree to be bound by these Terms, which include our Privacy Policy and other posted policies or notices.

Acceptance of Terms

By accessing or using any part of the Platform or its Services, you agree to these Terms. Additional terms may apply to specific features or areas of the Services and supplement these Terms. Your continued use of the Platform constitutes acceptance of the current version of these Terms and any supplementary terms.

Account Registration and Use

Registration: To access certain features, you must create an account. You agree to provide accurate and complete information during registration and keep it updated.Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or use of your account.Prohibited Uses: You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
Provide false or misleading information

User Conduct

You agree not to:

Use the service in any way that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the service.
Engage in any activity that could harm our systems or data.
Attempt to gain unauthorized access to our systems or networks.
Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, underlying structure, ideas, schematics, or algorithms relevant to the Service or any related software ("Software").
Modify, translate, or create derivative works based on the Service or Software, except as expressly permitted by us.
Use the Service or Software for timesharing, service bureau purposes, or any other purpose that benefits a third party, or otherwise commercially exploit the Service.
Remove any proprietary notices or labels from the Service or Software

Business and Corporate Use

Compliance: You agree to ensure that your use of the service complies with all applicable laws and regulations, including data protection and privacy laws.Authorized Users: You are responsible for managing and ensuring that all authorized users within your organization comply with these Terms.Data Ownership: You retain ownership of all data you input into the service. You grant us a license to use, reproduce, and process your data as necessary to provide the service.Confidentiality: You agree to maintain the confidentiality of any proprietary information disclosed by us to you and to use such information only for the purposes of using the service.

User Content

Responsibility: You are solely responsible for any content you post to the service and the consequences of posting or publishing it. "Content" means information, data, text, software, music, sound, photos, graphics, videos, messages, tags, interactive features, or any other materials.Restrictions: You may not post any content that violates any applicable laws or regulations, or that is offensive, harmful, or inappropriate. We reserve the right to delete or edit any content that violates these rules.Intellectual Property Rights: By posting content, you guarantee that you own the content or have the right to post it, and you grant us a worldwide, non-exclusive, royalty-free, fully-paid, sublicenseable, and transferable license to use, reproduce, distribute, prepare derivative works of, and publicly display and perform your content in connection with the service and our business.

Intellectual Property

All content and materials on our service, including text, graphics, logos, and software, are the property of chatavocado.ai or its licensors and are protected by intellectual property laws. You may not use any content without our prior written permission.

Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using our service, you consent to the collection and use of your information as described in the Privacy Policy.

Service Availability

We strive to keep the service available at all times, but we do not guarantee uninterrupted service. We may experience occasional outages or interruptions due to maintenance, upgrades, or other reasons. We will attempt to provide advance notice of any scheduled outages.

Medical Disclaimer

No Medical Advice. The Services do not provide medical advice, evaluations, diagnoses, examinations, or prescriptions. All content, data, and resources provided by chatavocado.ai are for informational purposes only and are not intended to replace professional medical judgment.
Professional Judgment. By using our platform, you acknowledge and agree that any clinical or healthcare decisions remain entirely your responsibility or that of the licensed healthcare professional. You should never rely solely on our platform for patient care decisions, including diagnoses or treatment plans.
No Liability for Outcomes. You further agree that chatavocado.ai is not liable for the medical outcomes of any patient, nor for any decisions made by you or your organization based on information provided through the Services.
Patient Consent & Accuracy. You assume full responsibility for verifying patient information, obtaining valid patient consents, and ensuring that any recommendations or calculations generated by the Services are appropriate for your specific clinical context.

Assumption of Risk. To the extent permitted by law, you assume all risks associated with using chatavocado.ai in a healthcare setting. If you suspect any inaccuracy or risk to patient safety, you must discontinue use immediately and contact a qualified medical professional.

Limitation of Liability

To the fullest extent permitted by Singapore law, we (chatavocado.ai) and our affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, whether incurred directly or indirectly, arising from or related to:

Your use or inability to use the service, including any healthcare or clinical usage of the Platform.
Unauthorized access to or use of our system, and/or any personal or patient information stored therein.
Interruption or cessation of transmission to or from our services, including downtimes, data corruption, or other service disruptions.
Errors, inaccuracies, or omissions in any information, data, or content provided through the service, including but not limited to any healthcare-related data or integrations.
Modify, translate, or create derivative works based on the Service or Software, except as expressly permitted by us.
Use the Service or Software for timesharing, service bureau purposes, or any other purpose that benefits a third party, or otherwise commercially exploit the Service.
Remove any proprietary notices or labels from the Service or Software

In addition, our total cumulative liability to you for any claims or damages regardless of the theory of liability (contract, tort, or otherwise) will not exceed the greater of:

SGD 100, or
The fees you paid to us (if any) for access to the service in the three (3) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless chatavocado.ai, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney’s fees) arising out of or in any way connected with:

Your access to or use of the service, especially in a healthcare or clinical context;
Your violation of these Terms or any applicable laws or regulations, including healthcare-specific laws, such as Singapore’s PDPA or MOH guidelines;
Your misuse of patient data, failure to obtain proper consent, or any other breach of patient confidentiality obligations;
Infringement of any intellectual property or other rights of a third party by you or your authorized users.This indemnification obligation survives any termination or expiration of these Terms or your use of the service.

Termination

We may terminate or suspend your account and access to our service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website. Your continued use of the service after any changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of Singapore.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: hello@chatavocado.ai

Privacy Policy

Effective Date: 2024-12-30

Purpose and Scope

At chatavocado.ai, we respect your privacy and data protection rights and recognize the importance of protecting the personal data we collect and process. This Privacy Policy is designed to help you understand what personal data we collect about you and how we use and share it.

When we refer to chatavocado.ai, we mean Overveew Pte. Ltd., based in Singapore, and our affiliates ("chatavocado.ai", "we", "us", "our").

This Privacy Policy applies to all personal data collected by us, whether through automated or manual processes, and governs the use of chatavocado.ai’s Sites and Services. It applies to you if you:

Interact with any of chatavocado.ai’s websites (including chatavocado.ai and app.chatavocado.ai) or our social media pages (collectively, the "Sites").
Use chatavocado.ai's communication and messaging products, customer workspaces, mobile applications, and our other applications and services (collectively, the "chatavocado.ai Services").

Compliance with Singapore’s PDPA

At chatavocado.ai, we are fully committed to complying with the Personal Data Protection Act (PDPA) (Amendment) 2020 of Singapore. This includes adhering to the latest requirements for data protection, transparency, and accountability. Additionally, as an AI-driven platform, we follow the Advisory Guidelines on AI Recommendation and Decision Systems issued by the Personal Data Protection Commission (PDPC) in 2024.

Personal Data We Collect

Personal Data We Collect and Receive

We may collect the following personal data about you:

Registration, Contact, and Company Information: First and last names, email addresses, phone numbers, avatars, company name, your role in your company.
Payment Information: Credit card information, billing and mailing addresses, other payment-related information.
Device Data: Operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique device identifiers.
Service Data: The website you visited before browsing to the chatavocado.ai Services, how long you spent on a page or screen, how you interact with our emails, navigation paths between pages or screens, date and time, pages viewed, links clicked.
Third Party Source Data: Profile information gathered from social networking sites, information that you have viewed or interacted with our content, company information, job titles, avatars, email addresses, phone numbers, addresses, approximate geolocation data.

Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. Cookies are small text files stored on your device that help us recognize you when you return to our Site. These may include:

We may collect the following personal data about you:

Essential Cookies: Required for the operation of our Site and to enable you to access its features.
Performance Cookies: Help us understand how you use our Services to improve functionality.

By using our Services, you consent to the use of cookies. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

How and Why We Use Your Personal Data

We collect and process your personal data for the following purposes:

We may collect the following personal data about you:

Providing and Facilitating Delivery of the chatavocado.ai Services and Sites: To perform our contract with you and fulfill our obligations under applicable terms of service.
Communicating with You: To send you service, technical, and administrative messages, and respond to your comments and questions.
Improving the Services and Sites: To understand how you use the chatavocado.ai Services and Sites, monitor usage patterns, and develop new products, services, features, and functionality.
Marketing Communications: To send you marketing communications about our products, services, and events.
Security: To maintain and promote the safety and security of the chatavocado.ai Services and Sites.
Personalized Advertisements: To provide personalized information and advertisements on our Sites and third-party sites.
Legal Compliance: To comply with legal obligations and protect our rights, property, or safety.
chatavocado.ai does not use Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. Our use of Google Workspace APIs is strictly limited to providing our services as described in this policy.

Handling of Patient/Customer data

If you use chatavocado.ai for patient-related communications, you are responsible for obtaining the necessary patient consent before sharing personal health data through the Platform.

We do not sell or disclose personally identifiable patient information to third parties, except when legally required or with your explicit authorization.
Upon termination of services, we will return or securely delete any stored patient-related data in compliance with your requirements and applicable legal standards.

Data Security Measures

At chatavocado.ai, we prioritize the security and privacy of all personal and healthcare data. Our platform is hosted on Amazon Web Services (AWS), a globally recognized cloud infrastructure that meets the highest standards for data security and compliance. Below, we outline the measures we take to ensure the safety and integrity of your data:

1. Encryption

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to protect your personal data, you are responsible for safeguarding account credentials and ensuring secure use of the Services. However, no security measures are perfect, and we cannot guarantee complete security.

We do not sell or disclose personally identifiable patient information to third parties, except when legally required or with your explicit authorization.
Upon termination of services, we will return or securely delete any stored patient-related data in compliance with your requirements and applicable legal standards.

2. Infrastructure Security

Our platform is hosted on AWS, which provides a secure, multi-layered infrastructure designed to prevent unauthorized access, data breaches, and cyber threats. Key features include:

Network Security: AWS employs firewalls, DDoS protection, and intrusion detection systems to safeguard our environment.
Access Controls: Strict access policies and multi-factor authentication (MFA) ensure that only authorized personnel can access sensitive data.
Compliance: AWS complies with global and regional standards, including ISO 27001, SOC 2, and HIPAA, making it a trusted choice for healthcare data.

3. Data Storage and Residency

Singapore-Based Storage: All personal and patient data is stored in AWS data centers located in Singapore, ensuring compliance with PDPA’s data residency requirements.
Compliance: AWS complies with global and regional standards, including ISO 27001, SOC 2, and HIPAA, making it a trusted choice for healthcare data.

4. Regular Audits and Compliance Checks

We conduct periodic security audits and compliance checks to maintain the highest standards of data integrity and security. These include:

Internal Audits: Regular reviews of our systems and processes to identify and address potential vulnerabilities.
Third-Party Assessments: Independent audits to validate our compliance with PDPA, healthcare regulations, and other applicable standards.

Third-Party Access & Integrations

We only share personal data with third parties when necessary to provide our services (e.g., cloud hosting, communication APIs), and we do not sell user or patient data to external entities.
Any data integrations (e.g., third-party CRM, EMR systems, or messaging platforms) will require your explicit authorization before proceeding.
All third-party service providers with access to patient data must comply with strict confidentiality agreements and implement security measures consistent with PDPA requirements.
If you choose to integrate third-party applications with chatavocado.ai, you must ensure that those services comply with applicable data protection regulations.

Data Retention & Deletion

We retain personal and patient-related data only for as long as necessary to provide the agreed-upon services.Upon request or termination of your account, we will:
Return all stored patient-related data to you, OR
Permanently delete all personal and patient-related data from our systems.Any deletion of patient-related data will be conducted in compliance with Singapore PDPA guidelines.

Changes to This Privacy Policy

By accessing or using our Sites and Services after any updates to this Privacy Policy, you confirm your acceptance of the revised policy. If you do not agree with the changes, you must stop using chatavocado.ai and its Services.We may update our Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates.

Governing Law & Dispute Resolution

This Privacy Policy and any disputes arising from it shall be governed by the laws of Singapore. We will first attempt to resolve any disputes through good faith negotiations. If unresolved, disputes will be submitted to the exclusive jurisdiction of the courts of Singapore.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@chatavocado.ai