How We Are Caring Increased Bookings by 60% with WhatsApp AI

We Are Caring went from 100 to 170 consultation calls per month after switching from manual WhatsApp replies to chatavocado. That is a 60% increase. Their average response time dropped from over a day to seconds. No new ads. No new staff. Just a better system.

About We Are Caring

We Are Caring helps families in Singapore find and hire domestic workers in a smart, convenient, and ethical way. Founded by David Bensadon, the company started with a website, evolved into a platform, and now has its own mobile app.

They handle a high volume of enquiries from families looking for caregivers. During their busiest periods, they receive upwards of 1,000 WhatsApp messages.

What challenges did We Are Caring face before chatavocado?

Before chatavocado, We Are Caring had 2 problems that were costing them money every day.

Slow response times. Their office is not open 24/7 or even 7 days a week. Customers would message on WhatsApp and wait hours for a reply. Sometimes more than a day. These were families urgently looking for help. David was clear about this: "I do consider this was the wrong way to operate."

Manual processes that could not scale. The team was spending hours every day answering the same enquiries, collecting customer details by hand, and coordinating consultation bookings. During peak periods with 1,000+ messages, things fell through the cracks.

They were using WhatsApp within HubSpot, but customising the AI there was "very difficult, very complicated." On top of that, customers were coming in from Facebook, Instagram, and other channels. Managing all these platforms separately was becoming unmanageable.

How We Are Caring uses chatavocado to book consultations automatically

We Are Caring switched to chatavocado to bring all their channels into one place: WhatsApp, Facebook, and Instagram.

The AI assistant now handles the first interaction with every customer. It collects the customer's name, phone number, email, and details about what they need. Then it offers available time slots and books the consultation directly into the team member's calendar.

"The chatbot will just ask them 'please choose from these three time slots' and then the customer says 'I would like to book for this time' and the AI would just book it in the team member's calendar. They will see it almost instantly."

The entire booking process happens inside the chat. No forms to fill in. No website to visit. No waiting for someone to manually confirm.

The team found chatavocado "very intuitive, very easy to implement, and scalable for businesses of our size."

What results did We Are Caring achieve?

Consultation calls went from about 100 per month to 160 to 170 per month. That is a 60% increase in bookings from the same customer base. The only change was making the booking process faster and easier.

Average response time dropped from over 1 day to seconds. Customers now get an instant reply at any time of day, in any language they write in.

"Having a bot that can adapt and answer in every single language that our customers are talking, that's fantastic."

The team got their time back. Before chatavocado, the team spent hours each day manually answering enquiries and coordinating bookings. Now the AI handles the repetitive work, and the team focuses on higher-value tasks.

"This free time actually allows the team to have more mind space to think of how to improve operations better. We were just operating the same way because we didn't have the time to improve our processes. It really freed up our time and the team is really working a lot better now."

Customers do not realise it is AI. The responses are natural enough that customers "sometimes didn't realise that it's actually AI chatbots that do the response for us because the response that we provided in terms of the feedback is very human-like."

Consistency that humans cannot match. David put it bluntly: "The consistency is there, which we really appreciate. Compared to a human, there's emotions, they change, sometimes they quit. But AI doesn't quit on us. They stay there with consistent and accurate information which we can heavily rely on."

How does the AI prioritise 1,000+ messages across channels?

With hundreds of messages coming in from multiple channels, one of the biggest challenges was knowing which customers to prioritise. chatavocado's tagging and pattern recognition automatically identifies what each customer needs and routes urgent cases to the right person.

"By receiving so many messages from everywhere, it's like how do you prioritise things? How do you assess the needs of these people? This has been made way easier using the tagging with smart recognition of patterns and content and topics and knowing when to escalate and to whom."

Why did We Are Caring's bookings increase by 60%?

The key insight: the booking process itself was the bottleneck. We Are Caring did not need more leads. They needed to convert the leads they already had.

Before, customers had to go to the website, browse available dates, click through, and fill in a manual form. That friction killed conversions. With chatavocado, the AI asks "who are you?" and "what do you need?", offers a time slot, and the booking is done. Straight away, inside the chat.

No new ads. No new staff. Just removing the friction between "I'm interested" and "I'm booked."

If your service business is losing customers to slow replies, see why response speed matters. Or if you want to understand how in-chat booking with Google Calendar works, we have written a detailed guide.

Frequently asked questions

How much did We Are Caring's bookings increase?

Consultation calls went from about 100 per month to 160 to 170 per month. That is a 60% increase after implementing chatavocado's WhatsApp AI assistant.

How fast does the AI reply to customer messages?

Average response time dropped from over 1 day to a few seconds. The AI replies instantly, 24/7, in any language the customer writes in.

Can WhatsApp AI book appointments automatically?

Yes. The AI collects customer information through natural conversation, then books the consultation directly into the team member's calendar. Customers do not need to fill in a form or visit a website.

Does the AI sound robotic to customers?

No. We Are Caring's customers sometimes do not realise they are chatting with AI because the responses are natural and human-like. The AI is trained on the business's actual tone, services, and processes.

What languages does the WhatsApp AI support?

The AI adapts to whatever language the customer writes in. For We Are Caring, this means handling English, Mandarin, Malay, and other languages their diverse customer base uses.