Terms of Use

Effective Date: 2025-02-01

Welcome to chatavocado.ai! These Terms of Use ("Terms") govern your access to and use of app.chatavocado.ai (the "Platform"), which includes our website, mobile applications, sub-domains, and all related URLs (collectively, "Services"). The Platform also incorporates any software, code, or applications ("Software") provided by chatavocado.ai.

When we refer to chatavocado.ai, we mean Overveew Pte. Ltd., based in Singapore, and our affiliates ("chatavocado.ai", "we", "us", "our").

By accessing or using the Platform, you agree to comply with these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform or any of its Services.

Introduction

These Terms govern your access to and use of the Platform. They include the website, mobile applications, sub-domains, related URLs, and any associated Software (collectively, "Services"). By using the Platform, you acknowledge and agree to be bound by these Terms, which include our Privacy Policy and other posted policies or notices.

Acceptance of Terms

By accessing or using any part of the Platform or its Services, you agree to these Terms. Additional terms may apply to specific features or areas of the Services and supplement these Terms. Your continued use of the Platform constitutes acceptance of the current version of these Terms and any supplementary terms.

Account Registration and Use

Registration: To access certain features, you must create an account. You agree to provide accurate and complete information during registration and keep it updated.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or use of your account.

Prohibited Uses: You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
Provide false or misleading information.

User Conduct

You agree not to:

Use the service in any way that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the service.
Engage in any activity that could harm our systems or data.
Attempt to gain unauthorized access to our systems or networks.
Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, underlying structure, ideas, schematics, or algorithms relevant to the Service or any related software ("Software").
Modify, translate, or create derivative works based on the Service or Software, except as expressly permitted by us.
Use the Service or Software for timesharing, service bureau purposes, or any other purpose that benefits a third party, or otherwise commercially exploit the Service.
Remove any proprietary notices or labels from the Service or Software.

Business and Corporate Use

Compliance: You agree to ensure that your use of the service complies with all applicable laws and regulations, including data protection and privacy laws.

Authorized Users: You are responsible for managing and ensuring that all authorized users within your organization comply with these Terms.

Data Ownership: You retain ownership of all data you input into the service. You grant us a license to use, reproduce, and process your data as necessary to provide the service.

Confidentiality: You agree to maintain the confidentiality of any proprietary information disclosed by us to you and to use such information only for the purposes of using the service.

User Content

Responsibility: You are solely responsible for any content you post to the service and the consequences of posting or publishing it. "Content" means information, data, text, software, music, sound, photos, graphics, videos, messages, tags, interactive features, or any other materials.

Restrictions: You may not post any content that violates any applicable laws or regulations, or that is offensive, harmful, or inappropriate. We reserve the right to delete or edit any content that violates these rules.

Intellectual Property Rights: By posting content, you guarantee that you own the content or have the right to post it, and you grant us a worldwide, non-exclusive, royalty-free, fully-paid, sublicenseable, and transferable license to use, reproduce, distribute, prepare derivative works of, and publicly display and perform your content in connection with the service and our business.

Intellectual Property

All content and materials on our service, including text, graphics, logos, and software, are the property of chatavocado.ai or its licensors and are protected by intellectual property laws. You may not use any content without our prior written permission.

Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using our service, you consent to the collection and use of your information as described in the Privacy Policy.

Service Availability

We strive to keep the service available at all times, but we do not guarantee uninterrupted service. We may experience occasional outages or interruptions due to maintenance, upgrades, or other reasons. We will attempt to provide advance notice of any scheduled outages.

Medical Disclaimer

No Medical Advice. The Services do not provide medical advice, evaluations, diagnoses, examinations, or prescriptions. All content, data, and resources provided by chatavocado.ai are for informational purposes only and are not intended to replace professional medical judgment.

Professional Judgment. By using our platform, you acknowledge and agree that any clinical or healthcare decisions remain entirely your responsibility or that of the licensed healthcare professional. You should never rely solely on our platform for patient care decisions, including diagnoses or treatment plans.

No Liability for Outcomes. You further agree that chatavocado.ai is not liable for the medical outcomes of any patient, nor for any decisions made by you or your organization based on information provided through the Services.

Patient Consent & Accuracy. You assume full responsibility for verifying patient information, obtaining valid patient consents, and ensuring that any recommendations or calculations generated by the Services are appropriate for your specific clinical context.

Assumption of Risk. To the extent permitted by law, you assume all risks associated with using chatavocado.ai in a healthcare setting. If you suspect any inaccuracy or risk to patient safety, you must discontinue use immediately and contact a qualified medical professional.

Limitation of Liability

To the fullest extent permitted by Singapore law, we (chatavocado.ai) and our affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, whether incurred directly or indirectly, arising from or related to:

Your use or inability to use the service, including any healthcare or clinical usage of the Platform.
Unauthorized access to or use of our system, and/or any personal or patient information stored therein.
Interruption or cessation of transmission to or from our services, including downtimes, data corruption, or other service disruptions.
Errors, inaccuracies, or omissions in any information, data, or content provided through the service, including but not limited to any healthcare-related data or integrations.

In addition, our total cumulative liability to you for any claims or damages regardless of the theory of liability (contract, tort, or otherwise) will not exceed the greater of:

SGD 100, or
The fees you paid to us (if any) for access to the service in the three (3) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless chatavocado.ai, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or in any way connected with:

Your access to or use of the service, especially in a healthcare or clinical context;
Your violation of these Terms or any applicable laws or regulations, including healthcare-specific laws, such as Singapore's PDPA or MOH guidelines;
Your misuse of patient data, failure to obtain proper consent, or any other breach of patient confidentiality obligations;
Infringement of any intellectual property or other rights of a third party by you or your authorized users.

This indemnification obligation survives any termination or expiration of these Terms or your use of the service.

Termination

We may terminate or suspend your account and access to our service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website. Your continued use of the service after any changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of Singapore.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]