Patients ask before staff can reply
Fees, locations, appointment slots, preparation notes, and reminders do not arrive neatly.
Hong Kong clinics
Patients ask on WhatsApp. Clinic staff are already busy.
Clinic teams need fast replies, but patient questions need boundaries. Approved routine questions get answered and sensitive cases go to staff.
Map my clinic flow
Plans from US$199/mo. Setup and management included.
Patient enquiries answered with boundaries
Handover
for sensitive patient questions.
2 langs
English and Cantonese flows.
US$199
monthly plans for Hong Kong.
Evidence
Based on live setup work, calculator assumptions, and repeated enquiry patterns.
Market setup
- clinic-safe handover rules
- English and Cantonese patient questions
- appointment and branch details collected before staff review
What gets in the way now
Some questions need human care
Symptoms, complaints, and medical judgment should go to staff with context.
Branches and doctors have different rules
A patient may need the right location, service, or appointment path before confirmation.
What gets done without staff chasing
We set up the approved steps below, test the handovers, and improve the flow. Your team keeps the exceptions and judgment calls.
Answers routine clinic questions
Opening hours, location, appointment steps, preparation notes, and approved service information.
Collects appointment details
Name, contact, preferred time, service type, branch, and notes for staff review.
Hands over sensitive cases
Medical judgment, urgent symptoms, complaints, and unclear messages go to your team.
Supports English and Cantonese flows
We set up the language flow your patients use and test it before launch.
What this looks like in practice
01
A patient asks a common question on WhatsApp.
02
The patient gets only the approved answer it is safe to give.
03
It collects details for booking or staff review.
04
Your clinic team steps in for sensitive cases.
Proof
Clinic enquiries need clear boundaries.
The point is not to replace clinical judgment. It is to remove repeated front-desk work and hand over the right cases faster.
Common questions
Can it give medical advice?
No. We set boundaries clearly. Medical judgment, urgent symptoms, and sensitive cases go to your team.
Can it collect appointment details?
Yes. It can collect the details your staff need before review or confirmation.
Can it handle English and Cantonese?
Yes. We can set up both flows and test them with your clinic team.
Want us to check your flow?
Send us a message. We will show you what your team can stop chasing first.
What happens next
1
We look at your current WhatsApp and admin flow.
2
We show the first leak we would fix.
3
You decide if it is worth setting up. No pressure.
