One WhatsApp API inbox. Every branch.
Keep each branch organised without checking separate phones. Enquiries get routed. Staff see the right chats. Managers see bookings, reply times, and missed work across every outlet.
Free. No obligation. Plans from $429/mo.
Straight answers on running multiple branches
The questions every multi-branch owner asks on the first call, answered without hedging.
- How do we keep each branch separate?
- Give each branch its own inbox and restrict its staff to it. Someone restricted to the Tampines inbox cannot open a Jurong conversation, including by direct link.
- What does a manager see across all branches?
- Owners and admins see every inbox in the workspace. A manager reads Tampines and Jurong from the same screen instead of asking each outlet for a screenshot.
- Who owns an enquiry?
- Every conversation carries an assignment, and one person owns it at a time. The owner is visible on the conversation rather than agreed in a staff group chat.
- What happens when a customer messages the wrong outlet?
- Assign it to the person who should own it. The chat history goes with the assignment, so the new owner reads what was already said instead of asking the customer to repeat it. Managers see every inbox, so nothing sits in the wrong branch unnoticed.
- What does the conversation leave on the record?
- Name, service, branch, status, quote, invoice, and next action are written to the customer record while the chat happens. The CRM and record tables are built in, so the AI updates them directly, and you can add your own tables for whatever else a branch tracks.
- How does reporting break down by branch?
- Reporting breaks down by inbox, so each branch reads on its own. Time from a customer message to the first human reply is measured and reported per inbox, which is how a slow branch shows up as a number rather than a complaint.
Sound familiar?
Messages fall through the cracks between branches.
A customer messages your Tampines outlet about a booking. Nobody sees it for two days. By the time someone replies, they've already booked with your competitor down the road.
You have no idea what staff are saying to customers.
Each branch runs its own WhatsApp. Different phones, different reply styles, different information. You only find out there's a problem when a customer complains.
Every branch does things differently.
One outlet quotes the right price. Another gives outdated information. A third doesn't reply on weekends. Your brand feels like three different businesses.
Every branch in one centralized inbox
Tampines, Jurong East, Bukit Timah. Each branch keeps its own number and folder. Your team sees one WhatsApp API inbox, and bookings go to the right outlet.
Need deeper team controls? See assignments, SLA tracking, and staff handoff.
What gets handled across every branch
Other WhatsApp tools give you a shared inbox and wish you luck. We set up every branch, train the AI, and manage it for you.
Each branch gets its own WhatsApp number and inbox
Tampines has its own number. Jurong has its own number. Customers message the branch they want. Every conversation stays organised by outlet.
Staff only see their own branch
Your Tampines team sees Tampines conversations. Your Jurong team sees Jurong. Each team stays focused on their own customers.
Consistent answers across all branches
We train the AI once on your business. It knows which branch a customer is messaging and answers accordingly. Same quality, same accuracy, every outlet.
Bookings go to the right branch automatically
Customer wants a Tuesday slot at your Bukit Timah outlet? The AI checks that branch's availability and books it. The right slot, the right branch, every time.
One dashboard to see everything
Open one screen and see every branch. Every conversation, every booking, every unanswered message. You stop checking three phones.
We set it up, train the AI, and manage it
You tell us about your branches. We configure each inbox, set up access for your staff, and train the AI on your services. Adding a new outlet? We handle that too.
One set of records across every branch
Customers, bookings, and jobs sit in one CRM and ERP with the location on each row. No branch keeps its own spreadsheet.
Automations that respect the branch
Reminders, follow-ups, and escalations fire per location, using each branch's own hours and staff.
See every branch's metrics in one dashboard. Filter by outlet, track AI performance, spot issues before they grow.
Customer messages one number. AI books the right branch. Your team sees it in the right inbox.
Trusted by 60 businesses across Singapore and Malaysia
A bar group with 3 outlets used to run separate WhatsApp phones for each branch. Staff replied from the wrong number. Customers got confused. After moving all 3 branches onto one dashboard, they cut missed enquiries to near zero and stopped needing a dedicated person to manage WhatsApp at each outlet.
Used by businesses from 1 to 5+ locations. Planning a migration? See our step-by-step guide.
How we set up your branches
You tell us about your branches. Services, hours, staff, pricing.
We migrate your WhatsApp numbers and set up each inbox. Your customers keep the same number.
We train the AI on each branch's details and go live. First branch in days, the rest within two weeks.
The cost of doing it yourself
A part-time receptionist costs $1,500/mo per branch. Three branches, that is $4,500/mo just for people to answer WhatsApp.
chatavocado starts at $429/mo for all your branches. Same coverage, 24/7. Trained on every branch and managed for you.
Growing beyond 5 branches? Ask about our Enterprise plan.
Show me how every branch runsBefore you message us
Can each branch have its own WhatsApp number?
Yes. Each branch gets its own WhatsApp Business number and its own inbox. Customers message the branch they want, and conversations stay separate.
Can staff only see their own branch's conversations?
Yes. We set up access controls so each team only sees their branch. Your Tampines staff won't see Jurong's conversations, and vice versa.
What if we open another branch later?
We set it up for you. New WhatsApp number, new inbox, staff access configured. The AI already knows your business, so each new branch is faster than the last.
Do we need to change our existing WhatsApp numbers?
No. We migrate your existing numbers into the system. Your customers keep messaging the same number they already have saved.
How long does setup take for multiple branches?
First branch goes live in days. Each additional branch is faster because the AI is already trained on your business. Most multi-branch setups are fully live within two weeks.
How much does it cost for multiple branches?
Plans start at $429/mo. That's less than a part-time hire for one location. Most multi-branch setups save 60% or more compared to staffing each outlet with a dedicated receptionist.
This might not be for you if...
You don't get many customer messages and have no repetitive work. You probably don't need this yet.
You want a script that gives the exact same answer every time, with no flexibility. We're conversational, not robotic.
Not sure? Message us. We'll tell you honestly if it's a fit.
What would you stop doing first?
Replies, follow-ups, bookings, quotations, invoices, or record updates. Show us the work taking up your time.
We will recommend one useful place to start. Add more only when it is working.
What happens when you message us
Message us and try the reply and booking flow firsthand.
Show us the repetitive work taking up your time.
We recommend one job to hand over first.
You decide if it is useful. No pressure.
