Step 1 of 6: Enquiries
AI customer service that handles every enquiry, from first message to booked job.
We set up your business to run on AI and keep it running. Customer service is where every job starts. The AI answers questions in seconds, handles complaints, books the job, and updates the customer record as it goes. Your team steps in only when a chat needs a person.
- 60 hrs
- saved per month
Kärcher Singapore
Plans from SGD $199/mo (US$199/mo in Malaysia), billed yearly. Setup included.
Where enquiries get lost today
Your staff answers the same 10 questions every day.
"What time do you close?" "Where are you located?" "How much is it?" Your team spends hours on questions that never change.
Messages pile up when your team is busy.
Staff are serving customers, on calls, or off duty. Messages sit for hours. By the time someone replies, the customer is frustrated or gone.
Complaints slip through the cracks.
An unhappy customer messages and waits 2 days for anyone to notice. What could have been a quick fix becomes a bad Google review.
What AI handles, from first message to booked job
Our team trains it on your prices, hours, and policies, and keeps it right as they change.
Answers FAQs instantly, 24/7
Pricing, hours, location, services, policies. Every common question answered in seconds, in English, Chinese, or Malay.
Knows your business inside out
We train it on your services, your pricing, your schedule, and your policies. It answers from your actual information. If it doesn't know, it asks your team instead of guessing.
Handles complaints and issues
The AI acknowledges the problem, apologises, and either resolves it or passes it to the right person on your team with full context.
Passes complex cases to your team
When it's something the AI shouldn't handle, it transfers with the full conversation. Your team picks up without the customer repeating themselves.
Books the job and checks its status
It offers open slots, books the job into your calendar, and looks up orders and appointments when a customer asks.
Tracks what it can't answer
Every question the AI doesn't know gets logged. We use this to make it smarter every month.
Follow-ups that keep customers coming back
Reminders, check-backs, and re-booking nudges go out on time from the customer record, so a quiet customer does not become a lost one.
An AI CRM that updates itself
Address changes, preferences, complaints, and outcomes get written to the customer record as the chat happens, so your team doesn't type it in afterwards.
The knowledge base keeps itself honest
When your prices, hours, or services change, the AI updates what it tells customers instead of repeating last month's answer.
A reply only helps if it's still true next month
Any tool can auto-reply. That is the easy half. The hard half is the reply still being true six months later. A canned answer written in March will quote a price you stopped offering in June, and the customer believes it, because it came from you.
A wrong price sent in two seconds costs more than a right answer sent in an hour. Your staff either honour it or argue with a customer holding a screenshot.
So the AI maintains the knowledge base instead of reading a script somebody has to remember to edit. You change a price once and every channel follows.
Change a price once. The old one stops being quoted from that point on.
Every branch answers from the same knowledge base, so outlets do not drift apart on price, hours, or policy.
The quote goes on the customer record as the chat happens, so you can check what was actually said instead of guessing.
"Our team used to spend 3 hours a day answering the same questions. Now the AI handles initial enquiries and our team only speaks to customers ready to buy. We saved roughly 60 man-hours a month."
Fyn Gan
Operations Manager, Karcher Singapore
Common questions
What if the AI gives wrong information?
It only answers based on what we've trained it on. If it doesn't know, it asks your team instead of guessing.
Can it handle angry customers?
Yes. It's trained to stay calm, acknowledge the issue, and escalate when needed. No attitude, no delays.
How long until it's live?
It depends on how much there is to set up. One 45-minute call gives us the business details. We configure it, and you approve it before launch.
Is this a chatbot?
A chatbot answers the message and hands the work back to you. Our AI also books the job, follows up, and keeps the customer record current. Our team sets it up and keeps it right.
Talk to our AI about your business.
Our AI replies straight away. Ask it anything, the way your customers would.
What happens next: our AI replies straight away, you show us the work taking up your time, and we recommend one job to hand over first. You decide if it is useful.
60+ businesses run on it. We take on a handful of new ones each month.
