Alongside every step
AI follows up every customer who didn't book, and thanks every one who did.
Didn't book? They get a follow-up. Finished a job? They get a thank-you. Haven't come back in months? They get a check-in. We set it up and keep it running.
Free. No obligation. Follow-up workflows start on Sprout.
Sound familiar?
Interested customers never hear from you again.
Someone asked about your service last week and never heard back. They went somewhere else, and you didn't notice.
After the job, silence.
Customer had a great experience. No thank-you message. No request for a review. No offer for next time. They forget about you.
Follow-ups depend on one person remembering.
If your staff forgets, it doesn't happen. There's no system. Just hope.
What follow-up work gets done for you
We set up the follow-up sequences. You approve the tone. Then it runs on its own.
Follows up with customers who didn't book
"Hi, just checking if you're still interested. We have slots available this week." Sent automatically after a few days.
Thank-you messages after every job
Customer visited? Job completed? The AI sends a personalised thank-you and asks for a review. You don't lift a finger.
Re-engages past customers
Haven't heard from a customer in 3 months? The AI reaches out with a relevant offer or a simple check-in.
Sends reminders before appointments
Booking tomorrow? The customer gets a reminder. Reduces no-shows without your team doing anything.
Personalised, not spammy
Every follow-up is based on the customer's actual conversation and history. It feels like a real person checking in, not a mass blast.
Knows when to stop
Followed up twice with no response? It stops, so customers never feel pushed.
Follow-ups fire off your records, not a list
The trigger is the CRM record: quote sent, job finished, term ending. Nothing depends on someone remembering to export a list.
The record updates when they reply
A reply moves the stage on the record, so the next follow-up is right and the wrong one never goes out.
Common questions
Won't customers find this annoying?
No. The messages are personalised and spaced out. It feels like a helpful team member checking in, not a robot. And if someone doesn't respond after 1-2 follow-ups, it stops.
Can I control what gets sent?
We set up the follow-up sequences with you. You approve the approach and tone. Then it runs on its own.
How long until it's live?
It depends on how much there is to set up. One 45-minute call gives us the business details. We configure it, and you approve it before launch.
Related functions
Answer every enquiry
Answers the same 10 questions your team gets every day. Handles complaints. Passes complex cases to your team with full context.
60 hrs saved per month
Book jobs and appointments
Books appointments, manages schedules and sends reminders, so customers pick a time without the back-and-forth.
+60% more consultation calls
Show what happened
Ask it for last month's revenue, outstanding invoices, or which customers went quiet. It answers. Numbers, not guesswork.
Talk to our AI about your business.
Our AI replies straight away. Ask it anything, the way your customers would.
What happens next: our AI replies straight away, you show us the work taking up your time, and we recommend one job to hand over first. You decide if it is useful.
60+ businesses run on it. We take on a handful of new ones each month.
