Reply to WhatsApp enquiries
before customers move on
Give customers useful answers, collect booking details, confirm available slots, and follow up when a warm enquiry goes quiet.
We set up and improve this enquiry-to-booking flow. Your team takes over when a conversation needs judgment.
Trusted by 51 service businesses in Singapore and Malaysia
Your customers message at 10pm.
You reply at 10am.
By then, they booked your competitor. Every unanswered WhatsApp message is a customer walking out the door.
Slow replies
Customers message 3 businesses. The first one to reply gets the booking.
Missed after-hours
60% of enquiries come outside business hours. No reply means no booking.
No follow-ups
Interested customers never hear back. You lose money every day without knowing it.
What moves from enquiry to booking
The repeatable steps move without staff chasing. Your team keeps the conversations that need a real person.
Instant replies, 24/7
Every WhatsApp enquiry gets a useful first reply in seconds. At 6am, at 11pm, on public holidays. Customers get answers when they need them, not when your team is available.
Books appointments from the chat
The booking flow checks your Google Calendar, offers available slots, and confirms the appointment. The customer never leaves WhatsApp. No forms, no phone calls, no back-and-forth.
Answers your FAQs automatically
Pricing, availability, location, services. Approved answers go out consistently, so your team stops typing the same replies dozens of times a day.
Speaks your customers' language
English, Chinese, Malay, and more. Customers message in their preferred language and get a natural reply in the same language. No multilingual staff needed.
Hands off to your team when needed
When a conversation needs a human, the AI transfers it with the full context. Your team picks up exactly where the AI left off. The customer never repeats themselves.
Follows up automatically
Didn't book? The AI follows up in 2 days. Had an appointment? The AI asks for feedback the next day. Haven't visited in a while? The AI re-engages. Every follow-up, every customer, every time.
+60%
more bookings in 3 months
We Are Caring
24/7
availability
Replies in seconds, even at 2am
50+
conversations at once
No queues, no dropped messages
Live in days, not months
We set up and test the workflow. You provide the business details and approve it before launch.
We interview you once
30 minutes. We learn your services, prices, schedule, and the questions customers always ask.
We build and connect your AI
We set up the WhatsApp Business API, train your AI agent, and connect your calendar. You test it before it goes live.
Your AI goes live
Customers message your WhatsApp. The AI replies instantly, answers questions, and books appointments. Your team focuses on what matters.
We make it better every month
We review every conversation. We track what books and what doesn't. We tweak the AI so it converts more customers.
What our customers say
"Our team used to spend 3 hours a day answering the same questions. Now initial enquiries are handled automatically and our team only speaks to customers ready to buy. We saved roughly 60 man-hours a month."
"We went from losing half our WhatsApp enquiries to booking 80% of them. Response time dropped from hours to seconds. It's like having an extra team member who never sleeps."
Built on the official WhatsApp Business API
chatavocado runs on Meta's official WhatsApp Business Platform. This means your business gets a verified profile, higher messaging limits, and full compliance with WhatsApp's policies.
If you're still on the free WhatsApp Business app, we handle the full migration. Your number stays the same. Your customers won't notice a thing.
Need assignments, SLA tracking, permissions, and branch reporting too? See the WhatsApp operations manager →
Common questions
Do I need the WhatsApp Business API?
Yes, the AI agent runs on the official WhatsApp Business API. If you're on the free WhatsApp Business app, we handle the full migration for you. Your number stays the same, your chat history is preserved, and your customers won't notice a thing.
Will the AI sound robotic?
No. We train the AI on the ideal way to speak to your customers in a natural, human-like tone. It's not a generic chatbot. It sounds like a helpful team member. And when it's unsure, it hands off to your team instantly.
What if the AI gives wrong information?
The AI only answers based on what you've given it: your services, pricing, schedule, and FAQs. It doesn't make things up. If it doesn't have the answer, it asks your team instead of guessing.
How long until it's live?
A matter of days from when we get your information. We build and train your AI, then you test it yourself before it goes live. No guesswork.
Is this allowed by WhatsApp?
Yes. WhatsApp banned general-purpose chatbots (like ChatGPT in your DMs). Business AI that serves your customers, answers enquiries, books appointments, and follows up is exactly what WhatsApp's Business API is designed for. chatavocado is fully compliant.
How much does it cost?
WhatsApp replies start from SGD $199/mo on Seed. Booking and follow-up are included from Sprout. Connected operations are scoped on Enterprise. There is no setup fee. WhatsApp message fees are charged separately at Meta's rates.
Can it handle multiple conversations at once?
Yes. The AI handles 50+ conversations simultaneously. Every customer gets a response in seconds. Nobody waits in a queue. Whether it's a normal day or a surge from a social media post, the AI scales instantly.
WhatsApp replies start from SGD $199/mo. Booking and follow-up are available on higher plans. No setup fee.
Compare plans →This might not be for you if...
You don't get many customer messages and have no repetitive work. You probably don't need this yet.
You want a script that gives the exact same answer every time, with no flexibility. We're conversational, not robotic.
Not sure? Message us. We'll tell you honestly if it's a fit.
What would you stop doing first?
Replies, follow-ups, bookings, quotations, invoices, or record updates. Show us the work taking up your time.
We will recommend one useful place to start. Add more only when it is working.
What happens when you message us
Message us and try the reply and booking flow firsthand.
Show us the repetitive work taking up your time.
We recommend one job to hand over first.
You decide if it is useful. No pressure.
