Nimbus Homes · Home services · Singapore
AI answers 95% of Nimbus Homes' customer chats, usually in 15 seconds.
Almost half their messages arrive on evenings or weekends. AI answers them in English, Chinese and Malay and sends promo codes to new customers, and our team sends their follow-ups, retargeting and ad reports.
We take on a handful of new businesses each month.
- of 1,981 customer chats answered by AI, September 2026
- 95%
- typical first reply to a new chat
- 15 sec
- of messages came in on evenings or weekends
- 46%
Nimbus Homes is a home services company in Singapore. Customers book housekeeping, deep cleaning, move-in and move-out cleaning, handyman repairs, painting and mould removal. They message on WhatsApp, Facebook and Instagram, and AI answers them, collects the details the team needs for a quote, and passes anything that needs a person to the team.
"Just last weekend I had 20 leads and it used to be all handled by my staff, but now it's fully handled by chatavocado AI."Nimbus Homes, in its testimonial video
How it worked before
Every new lead was answered by someone on the team, including the ones that came in over the weekend. Most chats start with the same few questions, and quotes for repairs and painting need several details before anyone can give a price.
- Customers ask how much a clean costs for their home size, how to book, and what a promo code covers.
- A repair quote needs a photo, a description and a preferred time, which usually takes several messages to collect.
- Refunds, billing questions and complaints still need a person, so they have to reach the right staff member quickly.
What AI does for Nimbus Homes
- It replies to new enquiries on WhatsApp, Facebook and Instagram at any hour, in English, Chinese and Malay.
- It answers prices from Nimbus Homes' own price lists, sends the matching service info sheet, and points customers to the app or website to book.
- For handyman jobs it asks for photos, gives the listed price or suggests a paid site visit, checks the preferred time against working hours, and sends the team a summary by email.
- For painting and mould removal it collects the details for a custom quote and passes them to the team.
Marketing we run for them
- Promo codes for new customers. When someone asks for a campaign's code, the AI checks Nimbus Homes' customer database to make sure they are new before it sends the code, and explains which services and booking types it covers.
- Follow-ups and retargeting. Our team sends these messages for Nimbus Homes.
- Ad reports. Our team sends them to Nimbus Homes.
Where the team takes over
Customers book in the Nimbus Homes app or website, and anything the AI can't settle goes to the team in the same chat.
- It never confirms a booking, a time slot or a refund. Customers book in the app, and the team confirms anything else.
- Prices come only from Nimbus Homes' own price lists, and it doesn't offer discounts that aren't listed.
- A handyman time outside working hours or on a public holiday is turned down, and it asks for another time.
- It never asks for ID or card numbers.
- Each chat is tagged by topic, such as handyman, move in or out, or billing, so the team can find it quickly.
Example chats from Nimbus Homes
These chats use Nimbus Homes' real message formats. The customer writes on the left, and the AI concierge replies on the right.
The result
In September 2026, Nimbus Homes had 1,981 customer chats. The AI replied in 1,878 of them, usually within 15 seconds, and 661 needed no reply from staff. Almost half of all customer messages arrived outside 9am to 6pm on weekdays.
"With chatavocado AI we have completely removed any repetitive work and we are way more productive than ever before. chatavocado AI has truly been my best hire."Nimbus Homes, in its testimonial video
Questions
How quickly does the AI reply to Nimbus Homes customers?
In September 2026, the AI replied in 1,878 of 1,981 customer chats, usually within 15 seconds. These figures are from Nimbus Homes' chatavocado account.
Does the AI confirm bookings or refunds?
No. It answers questions, sends price sheets and collects details for quotes. Customers book in the Nimbus Homes app or website, and the team handles refunds, billing questions and complaints in the same chat.
How are promo codes handled?
When someone asks for a campaign's promo code, the AI checks Nimbus Homes' customer database to make sure they are a new customer before it sends the code, and explains which services the code covers.
Who handles Nimbus Homes' follow-ups and ad reports?
Our team does. We send their follow-ups and retargeting messages, and we send them their ad reports.
How are repair quotes handled?
The AI asks for photos, gives the listed price or suggests a paid site visit when there are several items or the job isn't clear, and checks the preferred time against working hours. The team gets a summary by email and confirms the visit with the customer.
Which languages does it reply in?
English, Chinese and Malay. Customers get the same prices and booking steps in each language.
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