WhatsApp AI for Tuition Centres in Singapore

A parent asking about Secondary 2 Maths needs the fees, class times and branch options for that level. WhatsApp AI can answer from your current class information and help the parent request a trial.

Give the details for the child's level

Collect the subject, level and preferred branch before offering class options. Include fees, lesson length and any trial arrangements the centre has approved.

A question about a child's learning needs may need a teacher. Pass the conversation on with the details already collected instead of offering an assessment the assistant cannot make.

Check capacity before confirming a trial

The booking setup needs current class availability and the information required for enrolment. If a trial needs staff approval, say that clearly while the request is being reviewed.

Illustrative reply: “We have a Secondary 2 Maths trial at our Bishan branch on Saturday at 2pm. Would you like us to check a place for your child?” The class and time must come from the centre's actual schedule.

See our booking guide for the calendar connection and confirmation checks.

Send the class details parents need

A reminder should identify the child, subject, date, time and branch. If a class moves, include the revised details and record which parents still need a reply.

A progress update needs the teacher's findings. For example, the teacher can supply the topics covered, a test result and what the child will work on next. The assistant should not invent those observations.

Our message-template guide includes class reminders. Check the applicable requirements and recipient permissions before sending updates or promotions.

Keep branch information current

Each branch may have different teachers, schedules and available places. Connect the details your team uses and decide who maintains them.

When a parent asks about another branch, staff need to see the earlier enquiry and the options already offered. The multi-location case study describes a separate business using branch information in one inbox.

Test a parent's enquiry

Before launch, request a trial in a full class, change the preferred branch and ask a question for a teacher. Check where each request goes and what the parent is told.

Start with one subject and level. Review unresolved requests with your admin team before adding more classes.

For another academy's experience, read why Zoom Academy chose WhatsApp broadcasts.