The customer history is on a staff phone
The real conversation happened on WhatsApp, on a personal device. When that person leaves, the relationship leaves with them.
For Malaysian SME evaluations
Your Malaysian customer history is sitting in staff WhatsApp.
Most Malaysian service businesses already run on WhatsApp. The customer record is whatever someone remembered to write down afterwards. Ours writes itself from the conversation, and we run the configuration for you.
Compare this against your shortlist
Plans from US$499/mo, billed yearly. Setup, configuration, and changes included.
Adoption without the data entry
US$499
a month for Malaysia, billed yearly.
+60%
more bookings. We Are Caring.
Zero
records your team types by hand.
Evidence
Based on customer results already published on this site.
Market setup
- Customer records built from English, Malay, and Chinese conversations
- One shared business number instead of records spread across staff phones
- Follow-up timing and message wording approved by you before anything sends
What gets in the way now
The pipeline is accurate only while people update it
Stages, notes, and next steps depend on someone doing admin after the customer call. That is the first task to slip in a busy week.
Seat pricing keeps the wrong people out
Charging per user pushes teams to share logins and leave field staff off the system, which is exactly how records go missing.
Enquiries arrive in three languages
A record built from mixed English, Malay, and Chinese messages is only as good as the person who summarised it.
What gets done without staff chasing
We set up the approved steps below, test the handovers, and improve the flow. Your team keeps the exceptions and judgment calls.
The record writes itself from the conversation
Contact details, what was asked, what was quoted, and what happens next get captured while the chat is still going.
WhatsApp history belongs to the business
Conversations run on a business number your team shares. When someone leaves, the customer history stays with you.
Mixed-language enquiries become clean records
Customers write in English, Malay, or Chinese. The record reads consistently either way.
Follow-ups fire from the record
Reminders and check-backs run off what the record says, not off whether a person remembered to set one.
We keep the configuration current
New services, pricing changes, different rules. Message us and it happens, usually the same day.
What this looks like in practice
01
One 45 minute call to map how enquiries reach you and what your team needs recorded.
02
We set up the customer records, reply flows, and follow-up rules, then test them with your team.
03
Customers message your business number. The AI answers and writes the record as it goes.
04
Your team picks up the conversations that need judgment, with the history already attached.
05
We review what is converting each month and adjust the setup.
Proof
Reply speed is measured. A Malaysian migration case is not published yet.
We Are Caring grew bookings by 60% after first replies stopped waiting on a busy human. Corks Out runs 70 to 80% of guest replies through the same setup in Malaysia. We have not published a CRM replacement case here yet, and we will not claim one before that evidence exists.
AI is only as good as what it knows about your business.
Most businesses keep that knowledge in five places, so bolt-on AI reads a copy and guesses. We put your customers, jobs, invoices and answers in one place, and we clean your SOPs, price lists and FAQs before we switch anything on.
Every job it handles updates the record. Nothing goes stale.
Related reading
Malaysia ERP guide
See the quote, job, and invoice side of the same system.
Singapore CRM guide
See the Singapore version of this comparison.
Malaysia WhatsApp AI employee
See the reply, booking, and follow-up flow for Malaysian teams.
Corks Out case study
See how a Malaysian business handles most guest replies automatically.
Common questions
How does this compare to HubSpot, Zoho, or Salesforce?
Those are stronger for structured B2B pipelines and marketing automation, and they expect your team to keep the records updated. We cover customers, jobs, quotes, and invoices for small and medium-sized service businesses, and we keep the records updated from the work itself.
Can we bring our existing customer list across?
Yes. Send the export from your current system or your spreadsheet, and we set the tables up with it before you go live.
Can it handle English, Malay, and Chinese?
Yes. We set up the languages your customers actually use, then test the handover with your team before you go live.
What happens to the conversations if a salesperson leaves?
They stay with the business. Customer chats run on a shared business number, not on a personal device.
Why is pricing in US dollars?
Plans are billed in USD from US$499/mo, paid yearly, so the number is the same across Malaysia, Singapore, and Hong Kong.
Do we pay per user?
No. We do not charge per seat. Pricing follows the work, not headcount, so your whole team can be on it without the bill moving.
What does AI-native actually mean here?
Older systems bolted AI onto forms a person still has to fill in. Ours starts from the conversation: the AI reads what was said and writes the record.
Want us to check your flow?
Send us a message. We will show you what your team can stop chasing first.
What happens next
1
We look at your current WhatsApp and admin flow.
2
We show the first leak we would fix.
3
You decide if it is worth setting up. No pressure.
